111 Gold FAQ — answers to all your questions

Signing up for 111 Gold takes just 2–3 minutes. Fill in the form, verify with the OTP sent to your mobile, and your account will be active immediately. KYC verification can be completed later, but is required before making withdrawals.

No. Under 111 Gold's policy, each person may only hold one account. Creating multiple accounts may result in all accounts being permanently suspended and any funds forfeited. If you have an issue with an existing account, please contact support directly.

Some details can be changed before your account is verified. However, updating your mobile number requires assistance from the support team. Name changes are not possible after NID verification. If you run into any issues, support@111gold.netsend us an email.

If your account is suspended, immediately support@111gold.netEmail us at the address below. Issues are reviewed and typically resolved within 24 hours. If an account is permanently closed due to rule violations, reopening may not be possible.

Log in, go to Account Settings, and under the "Identity Verification" section upload photos of the front and back of your national ID along with a selfie. Verification is typically completed within 12–24 hours. You will receive an email and SMS notification once it is approved.

Log In Go to the page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The entire process takes 3–5 minutes.

Yes. To close your account, please support@111gold.net-to submit a request. Before closing, make sure your balance is zero and there are no active bets. For more information on responsible gambling, Responsible Gaming Visit the page.

111 Gold currently supports the following payment methods:

• Mobile Pay — Fastest & most popular
• Nagad — Instant processing
• Rocket — Dutch-Bangla Bank Mobile Banking
• Bank Transfer — processed within 3–6 hours

More payment methods coming soon. For details, Financial Transactions Visit the page.

The minimum deposit is just ৳200. The maximum depends on your payment method — Mobile Pay and Nagad allow up to ৳2,00,000 per day. Bank transfers may have higher limits. Higher limits apply to VIP accounts.

Mobile Pay and Nagad balances typically update within 1–5 minutes. Rocket may take 5–10 minutes, and bank transfers can take 3–6 hours. During peak times, processing may take a little longer. If it has been more than 15 minutes On the Transactions page Check your status.

Yes. If a deposit fails but your mobile banking account was charged, the amount is usually returned automatically within 30 minutes to 24 hours. If it hasn't come back, contact support with your transaction ID.

111 Gold does not charge any deposit fees. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply their own transaction charges in accordance with their own policies. These charges are outside 111 Gold's control.

• On 111 Gold Log In Go
• Click the "Deposit" button
• Select a payment method (Mobile Pay/Nagad/Rocket)
• Enter the amount and tap "Pay"
• Confirm the payment in your mobile banking app
• Once the transaction is successful, check your balance for the update

Yes, 111 Gold's payment system operates 24/7. You can deposit at any time via Mobile Pay or Nagad. Bank transfers depend on banking hours, so processing may be slower at night or on holidays.

For verified accounts, Mobile Pay and Nagad withdrawals are typically completed within 5–15 minutes. Unverified accounts may take up to 1–4 hours. Bank transfers can take 1–2 business days. Some delays during peak hours are normal.

The minimum withdrawal is ৳500. The maximum per single withdrawal is ৳50,000, with a daily total limit of ৳1,00,000. Higher limits apply to VIP members. Withdrawals from bonus funds are subject to their own terms and conditions.

Common reasons for withdrawal failure:

• Incomplete KYC verification
• Bonus wagering requirements not met
• Incorrect payment details (mobile number, etc.)
• Exceeding the daily limit
• Temporarily restricted due to suspicious activity

Contact support to resolve the issue.

111 Gold generally does not charge any additional fees for withdrawals. However, your mobile banking provider's own transaction charges may apply, and bank transfers may be subject to the bank's own fees. For more details Financial Transactions Visit the page.

Pending withdrawals can be cancelled before processing begins. Go to the transactions page and look for the "Cancel" option. Once processing has started, cancellation is no longer possible. If cancelled, the funds will be returned to your balance.

Standard accounts can make up to 5 withdrawals per day. VIP members are eligible for more. A daily total amount limit also applies. Limits reset at midnight.

Registration after registration, your welcome bonus is automatically credited on your first deposit. If you have a promo code at the time of registration, make sure to apply it correctly to receive the bonus. The bonus amount and terms may change from time to time, so check the site for updates.

The wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets before withdrawing. The bonus cannot be withdrawn until this condition is met.

To use a voucher code Voucher Go to the page or enter the code in the designated box at the time of deposit. A code can generally only be used once. Expired or incorrect codes will not work.

Reload bonuses are typically available on specific days or during promotional periods — they are not automatically credited on every deposit. Log in to your account and check the "Promotions" section to see any active offers.

Cashback offers return a percentage of your losses within a set period, typically calculated on a weekly or monthly basis. Cashback is credited directly to your account balance and can be withdrawn under limited wagering conditions.

Yes. If the wagering requirements are not met within the specified period, the bonus is automatically forfeited. Your original deposit is not affected — only the bonus portion is cancelled. Make sure to read the terms and expiry details carefully when you receive a bonus.

Yes, 111 Gold has an active referral program. Share your referral link — when a friend registers and makes their first deposit, both of you receive a bonus. Referral bonus amounts and terms are kept up to date on the Promotions page.

When you have a free bet, you'll see a "Use Free Bet" option on the bet slip. If the free bet wins, only the profit is withdrawable — the original stake is not returned. Free bets have a limited validity, so use them promptly.

111 Gold offers betting on 20+ sports. Popular categories include cricket (IPL, BPL, World Cup), football (Premier League, Champions League), kabaddi, tennis, badminton, and many more. For details Sports Visit the page.

Live betting lets you place bets in real time while a match is in progress. Odds change every moment and new markets open and close continuously. Quick decision-making is essential. Sports Betting You'll find a list of live events on this page.

If a match is cancelled or not completed within the scheduled time, the full stake is generally refunded. However, specific markets may have their own rules. Refunds are usually processed within 24–48 hours. Details Terms & Conditionssee our page.

Yes. Platform The page offers a wide variety of games, including Live Casino, slots, and table games. New Games You can find the latest games added to this section. All games run smoothly on both mobile and desktop.

111 Gold uses decimal odds. For example, a ৳1,000 bet at odds of 2.50 returns ৳2,500 if you win (including your original stake). Higher odds mean a lower probability but a bigger payout. Odds change in real time, so always confirm before placing your bet.

Yes. With accumulator or parlay bets, you can combine multiple match outcomes into a single bet for a bigger potential payout. Win all of them and the reward is significant — but losing even one match means losing the entire bet. We recommend starting with single bets to build your experience.

The minimum bet starts at just ৳50. Maximum bet limits vary by event and market, and are clearly displayed on the bet slip. Higher maximum limits apply to VIP members.

Once a bet is confirmed, it generally cannot be cancelled or changed. However, in some cases the Cash Out feature lets you settle a bet before the match ends. If the Cash Out option is available, it will appear on your bet slip.

Change your password immediately and support@111gold.netSend us an urgent email. The support team will temporarily lock the account and investigate. If you notice any unfamiliar logins or transactions, take a screenshot and save it.

Go to the "Security" section in Account Settings and enable "Two-Step Verification". You will receive an OTP on your mobile each time you log in. Keeping this enabled is strongly recommended as it protects your account from unauthorised access.

Ways to contact 111 Gold support:

• Email: support@111gold.net (response within 24 hours)
• Live Chat: Chat button at the bottom right of the site
• FAQ: Most of your questions are answered on this page

For urgent issues, Live Chat is the fastest way to get help.

111 Gold operates under an international license and keeps all data secured with SSL encryption. Our platform is regularly verified through third-party audits. For more details About Us Visit the page.

Yes. 111 Gold does not sell or share your personal information with any third parties. All data is stored on encrypted servers. To learn more about our data policy, Privacy Policy Read the page.

111 Gold is committed to responsible gambling. You can set your own daily/weekly/monthly deposit limits, betting limits, or take a temporary break. To learn more, Responsible Gaming Visit the page.

Please note: 111 Gold will never ask for your password or OTP via SMS or email. Only use the official domain 111gold.net Always log in from the official domain. Do not click unknown links or share your password with anyone. If you notice anything suspicious, contact support immediately.